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Back to Feelings and symptoms. Most people feel lonely sometimes, for many different reasons. If loneliness is affecting your life, there are things you can try that may help. Support is also available if you're finding it hard to cope with stress, anxiety or depression. If you're not sure how you feel, try our mood self-assessment.

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Thousands of older people have made lasting friendships, or simply enjoyed a chat when they wanted one, through our free telephone friendship service and the Silver Line helpline. up today. As we get older, we may find we spend more time on our own. This can sometimes feel lonely, boring or make us miss friends or family.

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If you or someone you know is missing the joy of regular conversation, Age UK and our partner charity The Silver Line can help. We offer free telephone friendship services so you can enjoy chatting with someone over the phone, all from the comfort of your own home.

Find out more about The Silver Line helpline. Please continue to refer to our service and our team will get to your referral as soon as they can. Our telephone friendship services may not be as helpful for people with memory loss, dementia or mental health issues who need a higher level support.

Telephone friendship

These conditions may affect the person's ability to build a telephone friendship and, in some instances, people with these conditions may actually find the calls more distressing. Sometimes it may take time to build a relationship with your telephone friend. You'll have been matched on your shared interests, so we recommend having a few calls before making a judgment.

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If you're really struggling, then please let us know and we'll talk you through the options available. We can try and arrange for you to make the call at another time that week. If you don't let us know, then your telephone friend may be worried about whether you're OK or not. We want to make sure everything's safe and secure, so before you receive a call from your telephone friend we will have:.

No, don't worry. Our computer automatically connects you with your telephone friend, so you won't need to give them your personal phone.

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We ask that you don't share personal details including your address and telephone with your telephone friend. This is only a guideline for the length of a call.

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If you talk for less, or a bit more, than 30 minutes, that's fine. up. Call the Silver Line - free and confidential - on 4 70 80 Find out more. Back to top.

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Postcode Please enter a valid postcode Submit. Age UK telephone friendship. A friendly chat when you need it Thousands of older people have made lasting friendships, or simply enjoyed a chat when they wanted one, through our free telephone friendship service and the Silver Line helpline. What is telephone friendship?

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How does telephone friendship work? We have two different telephone friendship services available. Regular telephone friendship service.

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We match overs with a friendly volunteer for a weekly chat. Our service has helped create hundreds of new friendships, and many people tell us their calls are the highlight of their week. A hour helpline service. This is run by our partner charity, The Silver Line.

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Who are our services for? Frequently asked questions.

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What if I don't get along with my friend? We want to make sure everything's safe and secure, so before you receive a call from your telephone friend we will have: Asked them to provide 2 references. Checked their name and date of birth matches at their address, and that they are who they say they are. Asked them to declare any unspent criminal convictions. Asked them to agree with our terms and conditions.

Things you can try to help with loneliness

All our calls are recorded and we will listen to a sample of these. Ready for your weekly call? Then get in touch and we'll get to work. Want to talk to someone now?

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